Returns and Refunds Policy

Amazon.com Return Policy

Items shipped from Amazon.com, including Amazon Warehouse, can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

How Refunds Are Issued

When returning an item you can choose your preferred refund method in the Online Returns Center.

If you're receiving a refund after we have received your item, it may take an additional 3-5 business days to fully process your return and issue your refund.

Payment Method

Refund Method

Refund Time (Once Refund Is Processed)

Credit Card

Credit Card

3-5 business days

Credit Card

Gift Card

Immediate

Debit Card

Debit Card

Up to 10 business days

Checking Account

Checking Account

Up to 10 business days

Amazon.com Gift Card

Gift Card Balance

Immediate

Promotional Certificate

No Refund Issued

N/A

Credit Card & Amazon.com Gift Card

Gift Card Balance or both

Reference times above for details

Pre-paid Credit Cards

Pre-paid Credit Card

Refund time depends on the issuer, and can take up to 30 days

Shop with Points Reward Points

Reward Point Balance

Up to 5 business days

Note: If we refunded you to a pre-paid card and you no longer have the physical card, the card is still stored within your account. It can be used toward future purchases on the account it's stored in.
If your original order was placed using the Amazon Currency converter, the refund will be issued in your local currency and will be calculated with the same rate used when you placed your order.

Gift Returns: The type of refund or credit you receive depends on how the gift was purchased and how it was returned. For more information about gift refunds, go to Return a Gift.

Instant Refunds & Refund Without Return
In some cases, you may be offered an "Instant refund" option to allow you to use your refund without waiting for your return to process. Instant Refunds are either issued to your credit card or as an Amazon.com Gift Card balance. Refunds issued to card issuers will require an additional 3-5 business days processing time by those institutions. You'll still need to return your items within 30 days.

Amazon may determine that a refund can be issued without requiring a return. If you aren't required to mail your item back for a refund, you will be notified in the Online Returns Center or by a Customer Service Associate. For more information, go to the Conditions of Use.

Partial Refunds or Restocking Fees

If You Return

You'll Receive

Items in original condition past the return window*

80% of the item's price

CDs, DVDs, VHS tapes, cassette tapes, or vinyl records that were opened (taken out of its plastic wrap)

50% of the item's price

Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an Amazon.com or seller error

Up to 50% of the item's price

Open software or video games for reasons not due to an Amazon.com or seller error

0% of the item's price

*For most items the return window is 30 days after delivery. To check the return window for an item you have ordered, go to Your Orders and click Return or Replace Items. If your item was fulfilled by a third-party seller, you may be charged up to 20% restocking fee even if you return the item in original condition within the return window.

Note: Tax on restocking fees may apply to return items that were shipped and sold by Amazon.com for customers in CT, MD, NV, PA, VA, WV, and WI. Some products have additional conditions that may apply. For more information, go to About Our Returns Policies.